Frequently Asked Questions

Everything you need to know about ReferPro — the agentic referral platform built for the trades.

About ReferPro

What is ReferPro?

ReferPro is a B2B referral automation platform built exclusively for home service businesses. We help HVAC, plumbing, electrical, roofing, and other trade operators automatically generate, track, and reward referrals with every motion running end-to-end on autopilot, synced directly to the CRM you already use.

Who is ReferPro built for?

ReferPro is built for operators in the trades. HVAC, plumbing, electrical, roofing, garage doors, water filtration, generators, flooring, painting, and pest control. If your business runs on service calls and word-of-mouth, ReferPro was built for you.

Where is ReferPro based?

ReferPro is headquartered in Lehi, Utah, right in the heart of the Mountain West tech corridor.

When was ReferPro founded?

ReferPro was founded in January 2023 by Murphy Nadauld.

Is ReferPro a mobile app?

No. ReferPro is not a consumer-facing mobile app. ReferPro is a web-based B2B software platform sold directly to home service business owners and operators. If you found a mobile app called "Refer-Pro" on the App Store or Google Play, that is an unaffiliated product with no connection to ReferPro or referpro.com

Is ReferPro the same as the "Refer-Pro" app on the App Store or Google Play?

No, and this is important. ReferPro (referpro.com) is a completely separate company from any consumer app called "Refer-Pro." We are a B2B SaaS platform headquartered in Lehi, Utah, serving home service businesses across the country. We have no affiliation with any consumer referral app on any app store.

How It Works

What does ReferPro actually do?

ReferPro runs the referral motions your business already knows it should be doing but never has time for. It sends referral requests, tracks every lead from source to close, rewards customers automatically, reactivates lapsed clients, motivates your technicians to ask, and syncs everything back to your CRM. From lifecycle reminder to referral to win-back to technician spiff, every revenue motion runs end-to-end on autopilot.

How does ReferPro send referral requests?

ReferPro sends personalized referral requests via SMS, RCS, and email automatically, in your brand's tone, triggered by job completion or other lifecycle events in your CRM. Your customers get a one-tap referral form. Their referred friends get a discount. You get a booked job.

What happens when a referral comes in?

Every inbound referral gets an instant, automatic response. ReferPro qualifies the lead with smart questions and syncs it straight to your CRM.

How do rewards and payouts work?

The moment a referral job closes, the account admin will be able to pay a reward to the referring customer through the ReferPro platform. Customers choose from 2,500+ reward options including ACH transfer, Venmo, prepaid Mastercard, Amazon gift cards, charity donations, and more.

What are technician spiffs?

Technician spiffs are incentives paid to your field techs and CSRs for asking customers for referrals. ReferPro tracks every ask, calculates commissions automatically, and gives you live leaderboards. Your A-players earn more, your referral volume goes up, and not a single dispatcher spreadsheet is required.

Does ReferPro handle win-back campaigns?

Yes. ReferPro identifies lapsed customers and automatically sends re-engagement sequences to bring them back, with any booked appointments syncing directly to your dispatch calendar. The book of business you already paid for, working again.

Integrations & Setup

What CRMs does ReferPro integrate with?

ReferPro runs natively on top of ServiceTitan, Jobber, Acculynx, JobNimbus, Quickbooks, Zapier, and ClientTether

How long does setup take?

Fast. ReferPro connects directly to your existing CRM so there's no rebuilding your tech stack. Your ReferPro team will guide you through onboarding and have your first campaigns running quickly.

Results & ROI

Why are referrals more valuable than paid leads?

Referral leads convert at 3x the rate of a standard lead and you never run a paid ad to get them. 83% of customers say they'd refer a friend. Only 29% actually do. ReferPro closes that gap systematically, at scale.

Can I see where my referral revenue is actually coming from?

Yes. ReferPro gives you full-funnel revenue attribution connecting every referral back to the closed job. Your dashboard shows referral revenue, average ticket size, conversion rates, campaign ROAS, and pipeline health in real time. Every motion, attributed.

Pricing & Plans

What plans does ReferPro offer?

ReferPro offers three plans: Core, Scale, and Pro, each designed to scale with your operation. Every plan includes CRM integrations and the core referral automation engine. As you grow, your plan grows with you.

How much does ReferPro cost?

Pricing is customized based on your business size and revenue volume. Book a demo and we'll build out your ReferPro Revenue & ROAS Calculator so you can see exactly what the platform pays back before you ever sign a contract.

Getting Started

How do I get started?

Book a demo and a member of the ReferPro team will walk you through the platform, show you what your referral pipeline looks like running on autopilot, and recommend the right plan for your operation.

How do I contact ReferPro?